Frequently asked


Got questions?

What is the Today™ Program?

It’s a Bank and Network sponsored program that enables your employer to deposit your earnings or expenses to your Today™ Visa® Prepaid Card every day. No monthly or annual fees. This card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A Inc.

Where can I use this card?

You can use your card anywhere Visa debit cards are accepted worldwide! In-store, online, and even as a payment method for your favorite apps such as Uber, Lyft, or Skip the Dishes.

How will I receive my earnings?

Your tips will be loaded to your Today™ Visa Prepaid Card at no charge, on a schedule decided by your manager. You will receive a text message as soon as funds have been loaded!

Are there any added features with this card?

Yes, we have a few optional features, including sending money using Instant Transfer (a small fee will apply) and ACH. You can also send money to another Today Card at no cost, with Card to Card transfer. This feature is often used in businesses that do tip pooling among employees.

Can I take cash from an ATM?

Yes. with the MoneyPass® network partnership, we are offering surcharge-free ATM transactions all over the U.S. and Puerto Rico. Only the ATMs in our network will be fee free, any other ATM used will still have a $2.50 fee, plus any fees from the ATM provider. You will be able to find our network locations in your app using an ATM Locator.

Now that my tips or earnings aren’t cash, can they be tracked by the government?

To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account.

What this means for you: When you open a Card Account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see a copy of your driver’s license or other identifying documents.

How do I activate my card?

Here are the steps to activate your card:

1. Your manager will invite you to download the app via SMS (text) or email.

2. Log in using your mobile number or email.

3. Create your own permanent password. If your phone supports the feature, you can set up fingerprint or face recognition to login.

4. Activate your Today card by scanning the QR code or entering the 13-digit proxy number found on the back of your card.

Your Today Card is now active and linked to your mobile account. You’ll start receiving deposits as soon as your employer is ready.

Where can I find my PIN and how can I use the tap feature?

Your PIN is available in the app once your card is activated.

To find it, here are the steps:

1. Tap the ‘Card’ button from the menu. This is a section where you can view your PIN, lock or unlock your card or activate a new card.

2. Look for ‘Card details.

3. Once selected, you will be able to view your PIN and proxy number.

You can not change your PIN, however, you can refer to it in the app any time. If your PIN is compromised, please suspend your card in the app and contact customer service.

Your Today card is tab enabled to allow for contactless purchases. To activate the feature you need to insert your card and your PIN at a POS at least once.

What is Card to Card Transfer?

This free feature allows you to move funds from your Today card to another Today card by simply entering in the proxy number found on the back of the card.

What happens if I lose the card?

If you lose your card, you have the ability to suspend it in the app. Your funds will remain safe until you retrieve a new Today card from your manager. Your funds will be immediately transferred over to the new card once activated.

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