stay updated - September 8th, 2023

Big things are happening on our platform.

To our valued Today account holder,

Our records indicate you have a Today Financial USA account issued by The Bancorp Bank, N.A.; on behalf of XTM Inc.. This is a prepaid card and therefore is not reportable to any credit reporting agency. This is not an attempt to collect a debt.

As XTM Inc continues to invest in ongoing enhancements of their platform, the time has come to transition to a new banking partner. This transition will ensure your benefit from further enhancements to XTM’s platform speed, security and efficiency.

This notice contains important, time-sensitive information.

1. Effective September 26, 2023, your employer will no longer be able to reload your current Card. This means that any recurring load activity, such as direct deposit of your pay will no longer be available on this card. XTM Inc. has contacted your employer and has made arrangements to stop loads from posting to your account before September 26, 2023. Deposits of any future loads will be made to a new reloadable card, which will be under a new brand, AnyDay, formerly known as Today. Please note that there will be no action required by you on your Today Financial USA app and your app will continue to work as normal.

2. Effective October 26, 2023, all services in connection with your Today Card program will be discontinued. Your account will close on October 26, 2023 or
on your Card’s expiration date, whichever comes first.  This means that on the effective close date that applies to you, your Card will no longer be usable.

If you do not wish to spend or transfer the funds remaining in the account prior to the effective date that applies to you, any available balance remaining in the account after the effective date will be refunded to you by check. The check will be mailed to you at the address appearing within your Today Financial USA App within forty five (45) days of October 26, 2023. Please ensure that you update your mailing address within your Today Financial App in order to mail your refund to you by check. Per the Cardholder Agreement, we reserve the right to not refund any unused balance of less than $1.00.

The available balance remaining in the account is subject to adjustment based on refunds and/orthe outcome of dispute claims. If a claim is submitted and/or resolved in your favor after November 27, 2023 and a check for the available balance was already sent to you, a separate check representing the value of the favorably resolved claim will be mailed to you.


Thank you very much for using your Card. We regret any inconvenience you may experience.  If you have questions about this email, or need information related to your Card after October 26, 2023, please email usa.support@paidtoday.io. For any other inquiries, please call the telephone number printed on the back of your Card. Customer Service will be available to assist you with any questions or concerns until February 23, 2024.

Sincerely,
Today Financial USA

Support

Got questions?

What happens to my funds?

Your funds are fully available to use until Oct 26, 2023. After Oct 26, you will receive a check from Bancorp with your remaining balance. Per the Cardholder Agreement, the bank will not issue a refund for any unused balance of $1.00 or less.

Why are we switching to AnyDay?

We are switching processors to QRails to bring you a better experience. QRails is a fully-owned subsidiary of XTM Inc. and a cloud-based, API-driven issuer-processor. AnyDay, our new flagship solution, is the only full tech stack provider in the market that powers Earned Wage Access.

How do I switch to the AnyDay app?

You can download the AnyDay app and log in using your Today app credentials to get started.

Download for IOS users

Download for Android users

Can I keep using my Today Card?

The Today card will be inactive after Oct 26, 2023. Between September 15 and October 26, 2023, you will receive your new AnyDay card from your employer, which will be mailed to the restaurant.


Is there a deadline for the switch?

October 26th, 2023 will be the last day that the Today app will be available.

Is there anything I should do before October 26th, 2023?

Please update your address on your Today app on file, as a check will be sent to you if there is any remaining balance on the Today card.

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